RISCO

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The following is a list of ReaderKEY/RediSAFE FAQS that may be helpful in using the Risco system.

1. Does my PIN number change every month? Your 4-digit PIN number NEVER changes. Memorize it and keep it in a safe place. DO NOT tape it to your key; do not write it on the reverse side.

2. How do I turn my key on? Press the RED button and hold it until it beeps.

3. Why does my key go off? When not in use, the ReaderKEY will power off after 7 seconds.

4. When do I enter my PIN number? After you turn on the ReaderKEY and can view the display screen, enter in your 4-digit PIN number. Note: If your PIN code contains a 0, do not push it too hard or the key will turn off.

5. How do I open the key tray? After turning the key on and entering your PIN number, the display screen prompts you to press 1 to release the key tray. Example: PRESS: 1=KEY. You must press the 1 button two times to release the key tray, once to choose what you want to do, the second time with your key against the RediSAFE lens to open the key tray.

6. How do I open the shackle? After turning the key on and entering your PIN number, the display screen prompts you to press 2 to release the shackle. Example: PRESS: 2=SHK You must press the 2 button two times to release the shackle, once to choose what you want to do, the second time with your key against the RediSAFE lens to release the shackle.

7. How long do I have to open the key tray or remove the shackle? The first time you press 1 or 2, you are selecting that function. You then have 2 minutes to go to the RediSAFE, line up the key lens-to-lens with the safe and press 1 or 2 to open the key tray or release the shackle.

8. How do I read the other menu options? After turning the key on and entering your PIN number, the display screen prompts you to press 3 to read the menu. Example: PRESS: 3=MENU

9. What menu options are available to me? If you press 3, the following functions are available to you: a) read last activity, b) read prior 10 records, c) battery in safe status, d) enter new shackle code, e) update key expire date, f) display safe data. Press 2 to scroll forward from option to option, press 1 to scroll backward. Press 3 to select the option, and then press 3 again to perform the function.

10. When will my key expire? Your ReaderKEY will expire each month on the expiration date. When the key is turned on, the small display screen will show a) your first initial, b) the first 3 letters on your last name and c) the date the key will expire. Example: J DOE EXP 01/01

11. How do I get an Update Code for my ReaderKEY? It will be emailed to you along with instructions on how to update the ReaderKey. If you did not get the update code emailed to you and your expiration date is coming up within 4 days or your ReaderKey has already expired, you may access ORION at www.RiscoLockbox.com/orion (dial 913.722.3212 for a touch tone update in an emergency) to receive an Update Code that, once entered into your ReaderKEY, will validate your key until your next expiration date. Once online click on User Login. The board ID is 8340. DO NOT enter the preceding zeros on your ReaderKEY Serial number. You MUST update your ReaderKEY each month. Click on Maintenance. Click on My Info. Click on Key Info.

12. How do I enter the Update Code into my ReaderKEY? Once you have written down the 5-digit Update Code. Turn the ReaderKEY on . Enter your PIN number then press 3 . Then press 2 until you see ”3=UPDATE KEY EXPIRE DATE” then press 3 . Be sure the screen is asking you for an Update Code. If so, enter the 5-digit code . The key will display the new expiration date. Refer to Page 10 of your Owners Manual for further details.

13. What do I do when my ReaderKey shows Tamper Lockup? Go to the website or call the phone number as shown in 11 above. Click on Tamper Reset Codes. When your ReaderKey shows Enter Reset Code, enter this code. This is only good for the day that you get it.

14. What do I do when my ReaderKey shows Device Lockup? You must go to the Association office and have the ReaderKey reprogrammed.

15. What do I do when my ReaderKey shows Unauthorized Request when I try to open a shackle on one of my RediSAFES? This means that you have not programmed your shackle code into your ReaderKey. Your shackle code may be obtained by going to the website or calling the phone number in 11 above. Click on Maintenance. Click on My Info. It is also shown on all inventory reports that you have gotten from the Association. Turn on your ReaderKey. Enter your pin. Press 3. Press 2 until it shows “enter shackle code”. Press 3. Enter your shackle code. Turn off the ReaderKey. You should now be ready to unlock your shackles.

16. How do I change the email address that my update codes are sent to? Go to the website in www.RiscoLockbox.com/orion. Click on Maintenance. Click on My Info. Click On Modify. Type in the new email address. Click on save.

17. What is the time period that the RediSAFES can be accessed? The RediSAFES can be accessed from 6AM to 10PM Standard Time and from 7AM to 11PM Daylight Time.